Bad Cut or Salon Experience?
Tell it like it is!
We’ve all experience it . . . a bad haircut, a hairdresser who didn’t understand what we wanted or maybe a hair salon that didn’t meet our expectations of what good service looks like. What do you do when your salon experience was icky . . . and you’re upset?
What if you hate your haircut?
Decide whether you can trust the hair stylist or the salon to fix a bad haircut. If you trust the stylist has the ability to do better, call and let them know what you don’t like about the haircut. Good hairdressers want you to be happy and they want you back, so they will welcome the chance to make it right. Call the salon owner or manager for other alternatives. They want your business and good will. In many cases they will refer you to their top hair stylists or perhaps refund your money if that’s what you want.
A good salon will put in writing what their policies are right from the get go like Joseph and Friends of Atlanta who leave no doubt about what you can expect from a haircut that doesn’t meet your expectations. It’s pretty easy to figure out why they are among the top 200 hair salons in the country.
Keep in mind, there is almost always a way to fix the problem of a bad haircut. If the haircut is choppy, uneven, or the layering is just not working for you, like too much poof or too flat, it can be fixed. In these instances a slight re-do is all you need to look and feel better about your cut. By all means . . . Go for it! If the cut is too short, obviously you will need some grow-out time to recover.
Poor Service
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I resent it when I call a salon and get an answering machine. We usually end up playing phone-tag. It shouldn’t be so hard to make an appointment with a “service” industry. Am I wrong? |
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No, you’re not wrong, you are the customer and “the customer is always right.” The hair salon industry, just like every other industry, has had to find ways to add $$ to the bottom line. If those adjustments are not managed right, it will be a lose/lose for everyone
Many smaller salons are chair rentals, and try to save money by having hairdressers rotate answering the phone and taking appointments for each other. Often, not all hair stylists are busy at the same time, so this method has potential for saving money to the bottom line for owners, stylists and customers alike. But leaving customers unattended at the front counter is simply not appropriate regardless of what’s happening with the politics of the salon. The customer doesn’t care whose turn it is, and they will vote with their feet from a salon with sub par service.
That being said, if saving to the bottom line means the customer is put out or is not being served . . . they need to take a new look at how to resolve the problem or suffer the consequences! You will be doing the salon and all its employees a huge favor by passing along your dissatisfaction. In fact I’ve written an article How to Talk to Your Hairdresser about how to do just that. You could leave a message on the answering machine . . . ahem . . . or maybe better; write a note to the owner that just might help them to become a better service salon.
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September 9, 2011 By: Barb Quinn Leave your comments (0), Your input matters.







